Stripe Integration

When setting up features such as Online Bookings, Online Vouchers, and Payment Links, Client Diary integrates with Stripe as its payment gateway.

Stripe pricing facts

• There is no cost to sign up and start using Stripe.
• Stripe charges 1.7% + 30c per transaction.
• Stripe fee reference: Stripe Pricing.

From 1 October 2026, Australian rules ban a fee added because a client pays by card. Stripe and card processing fees stay with the business. They cannot be passed on to the customer.

How to set up Stripe

• Sign up directly via Stripe: Stripe registration.
• Or connect Stripe from within your Client Diary account using “Connect with Stripe”.

Features that connect with Stripe

• Online Booking Deposits
• Online Vouchers
• Payment Links
• Client Diary integrated terminal (ClientPay)

Platform booking fee

Online bookings, online vouchers, and the card terminal do not have a pass-fees option. Stripe fees on those payments stay with the business.

Payment Links can include a 1.05% platform booking fee. You choose who covers it.

Business pays. The 1.05% stays with the business.

Customer pays. The 1.05% is added to the payment link.

Stripe fees on a payment link always stay with the business. The customer cannot be charged the Stripe fee.

The platform booking fee is for the payment link. It does not change with Visa, Mastercard, eftpos or Amex. Client Diary takes payment links by card through Stripe. If the same payment link were paid by bank deposit, or by some other method, the 1.05% would still be there. Client Diary does not offer bank deposit.

If you need configuration help, contact support.