Who we are

Our company is TOEE Pacific PTY LTD.  The company ABN is 56157886934 and the ACN is 157886934. We are based on the Sunshine Coast of Australia. Our website address is: https://clientdiary.com.

What personal data we collect and why we collect it

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Personal data collected when using Client Diary is inputted by users and commonly include names, email address, phone numbers, addresses, gender, personal account preferences; transactional data, such as purchase information; notes about visits, appointment histories and technical data.

This data is stored for the complete operation of the system, so that the business using the system can access your details to help service your needs when you visit.

Generally, personal data is only created by a user’s interactions with the system.  Personal data can also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

 

Media

If you upload images to the system, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact forms

When you use a contact form to make contact, your details are not kept on the system but are instantly emailed to the administrator of the system’s email address. It is only stored long enough to help you with your query.  Once the query is complete, the emails are deleted. If the query is sales related your email address will be added to a sales related mailing list to help you receive further information on the system.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last indefinitely for ease of use in day to day work. If you log out of your account, the login cookies will be removed.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with and how long we retain your data

As you use the system and add data, the information you enter and its metadata are retained indefinitely. This is to allow full functionality of the software.

For users that register on our service, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. System administrators can also see and edit that information.

Our employees including technical support, developers and others in the organisation can get access to your data to help with improving the system, providing help and internal analysis of the data.

 

What rights you have over your data

If you have an account on this service, or have entered data about yourself, or had data entered about yourself, you can request to receive an exported file of the personal data held about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service. Database information for your business records are stored on a data service.

 

How we protect your data

When traffic travels through our service it’s in an encrypted format.  Data cannot be readily intercepted due to this.  The data storage facility used is full encrypted also.  Data cannot readily be accessed without internal encryption keys.

 

What data breach procedures we have in place

In the highly unlikely event of a data breach we are equipped to notify all current and previous users of the system immediately to change their information.

 

Our contact information

We can be contacted via the following:

EMAIL: contact@clientdiary.com
ATTENTION: Privacy Officer
POST:  PO Box 2185, Noosaville, QLD, 4566
PHONE: +61 7 3053 8589