Hi there,
We’ve been busy behind the scenes improving Client Diary.
Over the past few months, we’ve continued building new features, refining the experience, and strengthening the platform to help appointment-based service businesses — hair, beauty, wellness, and beyond — manage day-to-day work more easily.
From a smoother booking experience to better reporting, improved payments, and a faster, more reliable platform, there’s a lot to discover.
A strong foundation for your business
We’ve invested heavily in improving the technology behind Client Diary.
Recent improvements include:
- Improved infrastructure for better performance and reliability
- Additional server redundancy across different locations
- Better support for web and mobile applications
- Improved monitoring and error reporting tools
- Hundreds of smaller improvements based on real customer feedback
These changes provide a faster, more stable experience and a stronger platform designed to support businesses as they grow.
A fresh new Client Diary experience
We’ve also improved the way Client Diary looks and feels.
You now have more control over your workspace with:
- Improved light and dark themes
- Flexible layout options
- Updated colours and visual improvements
- Easier access to employee profiles and business information
A smarter way to manage your day
Your calendar is at the heart of your business, so we’ve continued improving the tools you use every day.
Calendar improvements include:
- Better employee calendar views
- Improved waitlist visibility
- Easier identification of online bookings
- Recurring appointments supporting up to 50 occurrences
- Faster access to client notes and service history when managing appointments
See how Client Diary helps simplify your day
Insights to help your business grow
Understanding your business is easier with improved reporting tools.
New reporting features include:
- New and improved charts
- Client account balance reporting
- Loyalty points reporting
- Employee target reporting
- More detailed business summaries and insights
Smoother payments and checkout
We’ve continued improving the payment experience:
- Improved Payment Links workflows
- Easier voucher searching at checkout
- Print quotes directly from POS
- Improved payment management options
- More flexibility with Stripe Terminal locations
Stay connected with your clients
Building strong client relationships is easier with improved communication tools.
Updates include:
- Improved SMS templates
- Attach forms directly to SMS messages
- Appointment reminders can include staff names
- Improved welcome and feedback messages
Discover the Client Diary experience
A brand-new Online Booking experience is coming
One of our biggest projects has been rebuilding Online Booking from the ground up.
The new experience is designed to make booking easier for your clients while giving your business more control over availability, booking rules, and the customer journey.
We’ll be sharing more details soon.
Built to help your business run better
Client Diary gives you the tools to manage your business in one place:
- Online booking
- Appointment management
- Client records
- POS and payments
- Employee management
- Reporting and insights
- Client communication tools
Whether you’re running a single location or managing a growing team, Client Diary is designed to help you save time, stay organised, and deliver a better client experience.
If you haven’t looked at Client Diary recently, we’d love you to see what’s new.
Take another look at Client Diary · See pricing · Visit the Help Centre
Thank you for being part of the Client Diary journey. We’re continuing to improve every week, and we’d love for you to experience what’s next.
— The Client Diary Team